FAQs

1. What should I do if I receive the wrong item or a defective product?
We apologize for any inconvenience if you received the wrong or a defective item. Please contact us immediately via email at info@gedtechglobalventures.com or WhatsApp at 09060390107, and we’ll assist you with a solution.

2. I returned an item I purchased, but I haven’t received my refund. How long should I expect to wait?
Refunds to credit cards usually take between 3-7 business days to reflect, depending on your bank’s processing time. For other payment methods, refunds are typically processed within 3 business days.

3. I haven’t received my order. How can I check the status?
If your order hasn’t arrived, please reach out to us via email at info@gedtechglobalventures.com or call us at 09060390107 to check your order status.

4. I can’t find my order confirmation email. How can I check my order status?
If you didn’t receive your order confirmation email, please first check your SPAM or JUNK folders. If it’s not there, feel free to email us, and we’ll provide your order details and status.

5. How long does it take to ship my order?
For orders within Lagos, our standard delivery time is 24-48 hours after payment confirmation. For orders in other states within Nigeria, please allow 2-3 business days after payment confirmation.

6. What are the available payment options?
We offer several convenient payment methods:

• Bank/Online Transfer: Direct transfer to our Corporate Company account (details provided at checkout).

• Cash Deposit: Direct cash deposit into our Corporate Company account (details provided at checkout)

• Online Payment: Pay using Mastercard, Visa, Verve, or Interswitch debit cards for secure online transactions.

7. Is it safe to use my credit card on your site?
Absolutely. At Gedtech Global Ventures, we prioritize the security of our customers’ information. Our site is PCI-compliant and utilizes SSL technology and advanced encryption techniques. Additionally, Norton (a VeriSign Company) scans our site daily to ensure it remains a secure platform for your transactions.

8. I received an email saying my order is on hold. Why is my order on hold, and what should I do?
We occasionally place orders on hold to confirm specific information for your safety. If your order is on hold, please check your email for our request and follow the instructions provided so we can continue processing your order promptly.

9. Are there any locations where I can pay cash on delivery?
Currently, all payments must be confirmed before delivery in all states.